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| Orders are processed in accordance to your delivery preference.
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and delivered on business days only (Monday through Friday, excluding bank holidays).
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and delivered. |
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Credit / Debit cards accepted:
American Express
JCB
Maestro/Switch
Mastercard
Visa
Visa Debit
Visa Electron
We're sorry, we do not accept:
Cheques
Postal Orders |
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We work closely with our trusted partner WorldPay to protect your personal and payment details by taking steps designed to keep them secure. If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our Privacy Policy.
Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the 'proceed' button, your card will then be debited, subject to card approval.
Important information:
*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. |
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| All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered including VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website. |
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Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. You original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0870 034 2666 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) with your order number.
Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy. |
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Gift orders always receive special care at Clinique Online. We will be happy to wrap your gift and include a gift card with your personal message.
If you wish to have your Clinique Online order packaged as a gift, simply select the box for gift wrap on the Billing information page. If you wish a card to be enclosed, please enter your gift card message. The gift wrap charge of £3.00 will be added to your order total.
Please note: Multiple items within a single gift order will be presented as one gift package. |
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After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Tracking”.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Alternatively you can contact our Customer Services team at 0870 034 2666 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm). |
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Delivery charges are per order:
(delivery for most standard orders within 2-5 business days)
An order can be delivered to one address only. If you require to send orders to
multiple addresses you will need to place a separate order for each address.
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
STANDARD DELIVERY
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NEXT DAY DELIVERY |
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NEXT AM DELIVERY
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SATURDAY AM DELIVERY
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| £4.95 |
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£6.50 |
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£8.00 |
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£10.50 |
| (Delivery within 2 - 5 working days) |
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(Order must be placed before midday for next 'working day' delivery) |
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(Order must be placed before midday for next 'working day' AM delivery) |
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(Orders must be placed by midday on a 'working day' to guarantee Saturday AM delivery) |
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UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.
Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden' at the address.
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address. |
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We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
Within the order packaging, you will find a dispatch note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0870 034 2666 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm)
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.
We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery.
If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return carriage from the original delivery point to our Distribution centre (provided that you enclose a valid till receipt indicating such costs).
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Returns for purchases made online will not be accepted for return or exchange at a Clinique Counter.
Your statutory rights remain unaffected. |
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STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order
Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by either calling Customer Services on 0870 034 2666 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) or by emailing us at infocl@clinique.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.
STEP 2. – Completing The Necessary Documentation
On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on your despatch note. Customer Service will then issue you with an authorisation number and an e-mail confirmation. Please keep a copy of this authorisation number for future reference with Customer Service with regards to this matter.
STEP 3. – Returning The Product
Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note and a copy of your e-mail confirmation. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt).
You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
STEP 4. – Processing The Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive e-mail notification of your refund from our payment-processing partner Worldpay.
If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. |
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